Warranty, Returns, & Shipping
Frequently Asked Questions
Warranty
Ross Electronics guarantees our pedals to be free from defects in material and workmanship under normal use and service. We offer a 2-year limited warranty. If the device becomes faulty, it may be returned—freight prepaid—to ROSS or an Authorized Dealer within two years from the date of purchase. The device will be repaired and returned free of charge.
There are no expressed or implied warranties beyond what is stated here. ROSS is not liable for any incidental or consequential damages resulting from the use or misuse of this product.
This warranty does not cover injury, loss, damage, defect, or malfunction caused by failure to follow operating instructions, accidents, acts of God, tampering, abuse, or negligence by anyone other than ROSS.
Warranty claims will not be recognized without proof of purchase. The warranty is void if damage is caused by unauthorized modifications or repairs.
Our warranty does not cover loss/theft, damage caused by misuse, modification, abuse, accident, natural disaster or unauthorized repair.
Returns
International Shipping
Contact Forms
Additional Support
I need to send a pedal in to be repaired. What do I do next?
Hey, stuff breaks occasionally and we’re here to help. If you need your pedal repaired, check out our Repairs Inquiry page and get in touch with us about what the problem may or may not be. Many problems can be resolved with some nifty troubleshooting, because in many scenarios the pedal itself may not even be broken. We’ll help you figure out whether or not it should be sent to us for a diagnosis and/or repair.
Can I talk to someone to get general advice about pedals?
There are some great online forums and resources that are free and easily accessible where you can find opinions and answers to almost anything related to guitar pedals, guitars, amps, rigs, and tone. That being said, we’re happy to answer general questions specific to ROSS.
What type of power supply do your pedals require?
All of our pedals use a standard 9V DC adapter, center negative, unless specified on the individual pedal’s product page. We recommend any high-quality supply that utilizes isolated power. This would include the Voodoo Lab PP2+ or the IS0-5 and several other brands/models. ONLY purchase and use power supplies made specifically for guitar pedals like the said products. Choosing a high quality power supply is frequently overlooked when purchasing pedals and building a pedal board, but it can be one of the most important factors in operating your pedal board to its fullest potential and creating great tone. We also discourage using “daisy-chained” power as well. None of our pedals include 9v battery connectors.
What is the current draw of my pedal?
Milliamp (mA) current draws can be found at the bottom of the page for each respective pedal.
Can I apply for an Artist Endorsement?
When it comes to endorsements and collaborations, not one size fits all - so we encourage you to reach out to us to talk about possibilities! Please start by filling out the artist inquiry form.
How do you handle non-warranty repairs?
Some non-warranty repairs are possible for a reasonable fee. At times damages may extend beyond what is possible to repair.
Do you offer refunds?
Purchases at RossElectronics.com may qualify to be returned for refund. Please see the refunds section above.
Do you repair vintage “Era4” (2018-19) or "Era 5" (2023-2024) ROSS pedals?
Unfortunately no, ROSS Electronics will only support and/or repair our ROSS products beginning with units manufactured in 2025 and onwards. We will not facilitate warranty repairs on pre-2025 ROSS products.
Can you build out an entire pedal board for me?
We do not offer this service.
Can we visit your shop?
Our production facility is closed to the public. We do not offer tours or special visits mainly because we do not have the support staff to schedule and/or give tours.